Owner-led IT, run with the discipline of a larger firm
Help Desk NW is an owner-led IT and security firm for accounting practices. No sales team and no ticket queue in another state. You work directly with the owner, backed by documented systems and 24/7 security monitoring.
Bryan D. Wall
My career has run through both strategic finance and technology, and that pairing turned out to be exactly what accounting firms need: someone who understands why a deadline matters, reads the budget, and then fixes the server.
Before Help Desk NW, I ran Network Assurance in Colorado, doing infrastructure audits and pre-sales technical support alongside an accounting software reseller. Since then I have spent over 15 years supporting financial firms in the Inland Northwest.
Help Desk NW started on North Division in Spokane. Today it is based in Hayden, Idaho, and serves firms on both sides of the state line.
Fair questions, straight answers
Who actually shows up?
Bryan, the owner. As the firm grows, technicians are trained on accounting firm environments before they touch yours, and you will always know who is working on what.
What if you are unavailable?
Your firm is never dependent on one person's memory. Every system is documented, your firm holds its own admin credentials, and security alerts go to a 24/7 operations center. If we ever part ways, everything is handed over the same day.
What happens if you are busy?
Security monitoring runs 24/7 through our security operations partner. For everything else, we tell you honestly when we can get to it, and urgent issues go first.
Why focus on accounting firms?
Because doing one thing well beats doing everything adequately. Knowing the software, the calendar and the rules makes every hour we spend for you more useful.
What is Sunesis Services?
Our sister firm for security compliance. Sunesis writes and maintains Written Information Security Plans. Help Desk NW runs the technology the plan describes.
Larger organization looking for executive IT leadership? Bryan also works as a fractional CIO. Learn more at bryandwall.com.
Start with a conversation, not a contract
A 20 minute call to hear how your firm runs today. If we are not the right fit, we will tell you, and point you to who is.