Prices you can see before we ever talk
Month to month. Written quotes for anything outside the plan. No surprise invoices in April.
| Plan | Price | Best for | What it covers |
|---|---|---|---|
| IT assessment One time | Quoted after assessment | Any firm deciding what to fix first | On-site review of workstations, server, network, Microsoft 365, backups and security. A written, prioritized list you keep whether or not you hire us. |
| Hourly support No plan | Quoted after assessment | Solo and small practices | Help when you need it, billed in 15 minute increments remotely. On-site visits have a one hour minimum. |
| Managed IT Essentials Per user | Quoted after assessment | Firms of 3 to 15 with cloud tax software | Help desk, monitoring and patching, Microsoft 365 administration, backups with restore tests, onboarding and offboarding, monthly report. |
| Managed IT Complete Per user | Quoted after assessment | Firms with a server, multiple offices or seasonal staff | Everything in Essentials, plus the full security stack, managed firewall, scheduled on-site visits, vendor management and quarterly planning. |
| Security stack Add-on or standalone | $70 to $95 per endpoint / mo | Firms with IT support already in place | Managed EDR with 24/7 SOC, email security, backup, and security training. Managed firewall retainer quoted separately. |
Prices in US dollars. Hardware, software licenses and projects are quoted separately and in writing.
The fine print, up front
The details other providers bury in the agreement.
- Month to month agreements with 30 days notice.
- Support hours: Monday to Friday, 8 to 5 Pacific. Emergencies after hours are escalated and billed at 1.5 times the hourly rate for clients without a plan.
- We document your environment and hand everything over if you leave.
- Projects over four hours get a written quote and your approval first.
- The WISP itself is written by Sunesis Services and priced separately.
Questions firms ask us
Why publish prices?
Because you should be able to estimate the cost before giving anyone your time. Most firms land within the ranges below; anything unusual is quoted in writing before work begins.
Do you charge per user or per device?
Managed IT is per user, which covers that person's workstation, laptop, phone and Microsoft 365 account. The security stack is per endpoint because each protected device carries its own licenses.
Are there setup fees?
Onboarding is quoted up front and depends on what we find in the assessment. A firm with good documentation and current hardware costs much less to onboard than one with an unmanaged server in the closet.
What is not included?
Hardware and software purchases, large projects such as a server replacement or office move, and work caused by third parties outside our control. Each of these is quoted before we start.
Can we cancel?
Yes. Managed plans are month to month with 30 days written notice. We hand over all passwords and documentation when you leave.
Want a number for your firm?
Tell us how many people and computers you have and what software you run. We will send an estimate within one business day.