Switching IT providers without losing a day
Most firms stay with an IT company too long because switching sounds risky. Done in the right order, it is not.
Signs it is time
- Calls and tickets go unanswered for a day or more.
- Nobody can tell you whether backups were tested this year.
- You do not have admin access to your own Microsoft 365.
- The same problem comes back every tax season.
- Invoices arrive for work nobody approved.
How we take over
- Secure your keysConfirm the firm, not the provider, holds admin access to Microsoft 365, the domain, the firewall and the tax software.
- Assess and documentInventory every device, account and vendor. Write down what we find.
- Run in parallelInstall our monitoring and security alongside the old tools. Nothing gets switched off yet.
- Cut overChange passwords, remove old remote access tools and confirm backups restore.
- Close outSend a written handover summary and your first monthly report.
Questions about switching
How long does it take to switch IT providers?
Usually two to four weeks from signed agreement to full handover, longer if documentation is missing. We do not schedule switches between January and the April deadline.
What if our current provider will not cooperate?
It happens. Your firm owns its accounts, domains and data. We help you recover admin access through Microsoft, your registrar and your vendors directly, and we document every step.
Will there be downtime?
Normally none. We install our tools alongside the old ones and remove the old ones only after everything is confirmed working.
Our IT company is not responding. What should we do first?
Make sure at least one person at the firm has admin access to Microsoft 365, your domain registrar and your tax software account. Those three keep you in control while you sort out the rest.
Thinking about switching?
We will tell you honestly whether it is worth it, and if so, when to do it so it does not touch your busy season.